1. Who we are
These terms apply to services offered by Allwerks UG (haftungsbeschränkt), a company registered in Germany (“Allwerks”, “we”).
Terms & Conditions
Last updated: 27 October 2026
2. Our services
We provide guidance, coaching and case management for Higher Studies, the Germany Opportunity Card (Chancenkarte), Ausbildung (vocational training) and Accommodation in Germany.
The exact scope, fees and refund conditions of each service are set out in a written service agreement signed before work begins. If this page and your service agreement differ, the service agreement applies.
3. Fees and payment
Our service fee covers our guidance, coaching and case management only. Government and third-party costs — such as visa fees, VFS charges, blocked account, health insurance, translations, travel and accommodation deposits — are separate and paid by you directly.
German language courses and exams are recommended and facilitated by us; enrolment and all course or exam fees are paid by you directly to the language school.
4. Refunds
On the Opportunity Card package, if your visa application is refused, the full Allwerks service fee is refunded. Government fees already paid (visa fee, VFS charges) are not refundable.
Refund conditions for other services are stated in the respective service agreement.
5. No guarantee of outcome
Decisions on visas, admissions, recognition and employment are made by embassies, authorities, universities and employers. We prepare you as well as possible, but we cannot guarantee any decision.
6. Your responsibilities
You agree to provide complete, accurate and genuine information and documents, and to inform us promptly of any change. Incorrect information can lead to refusal and may affect any refund.
7. Liability
We are liable for intent and gross negligence. For slight negligence we are liable only for the breach of essential contractual duties, limited to the foreseeable damage. Mandatory statutory liability remains unaffected.
8. Governing law
German law applies. Mandatory consumer-protection rules of your country of residence remain unaffected.